PLEASE NOTE IT IS VERY IMPORTANT TO NEVER USE A DAMAGED OR BROKEN HOT TOOL FOR YOUR SAFETY

 

All Limitless products are created to the highest standards and rigorously checked before it is released, because at Limitless, customer satisfaction is very important to us!

We are sorry to hear that you are having problems with your styling tool. Please review the information below and follow the instructions for us to replace your hot tool!

Our Limitless head office in Canada will honor a warranty replacement for Canada,

For U.S and other countries worldwide. For all inquiries about a warranty replacement in the U.S, Europe, or elsewhere, please contact support@limitlesshair.ca.


Limitless hot tool purchased from unauthorized retailers are not covered under warranty. To verify an authorized retailer please email support@limitlesshair.ca

PLEASE FOLLOW THESE EASY STEP BY STEP DIRECTIONS FOR EASY REPLACEMENT
 

1. Returning Your Damaged Styling Tool

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For proper processing, and to avoid confusion we ask that you send everything outlined in the section below to the following address:

LIMITLESS -HAIR
100 Bayshore Dr, Nepean,

Ottawa, ON, K2B 8C1 Unit T1

2. What to Include in Return Shipment

Your Contact Details
In your package please include:

• Warranty Card.

• Original receipt.

• Original packaging.

• Full name.

• E-mail address.

• Phone number.

• FULL shipping address (PLEASE NOTE WE DO NOT SHIP TO P.O BOXES)

 

It is imperative that your contact information be neat and legible, so that we may contact you easily, if needed.

Damaged Styling Tool

We ask that you send the defective styling tool back, preferably in the original box to avoid confusion. If you do not have the original packaging, place your styler/product into secure packaging, we recommend wrapped in bubble wrap and shipped inside an envelope and box to avoid further damage which could result in your hot tool no longer being covered under manufactory warranty.

Shipping and Handling

A check or money order of $47.95 will need to be made out to "Limitless Hair" for continental CA shipping and handling. Shipping and handling for Yukon Territory $54.99.

Proof of Warranty

Either a photocopy the first-year warranty or a photocopy of the extended manufacturer's warranty, must be submitted.

Only your receipt photocopy from the original purchase of your styling tool proves a first-year warranty. You may use a credit card or bank statement as proof of receipt if you do not have your original receipt.

For proof of an extended manufacturer's warranty, you must submit a photocopy of your filled-out Lifetime Warranty Card. In order for the LIMITLESS Lifetime Warranty Card to be valid, it must be accompanied by a receipt, credit card, or bank statement—no exceptions.

Pleas-e note: If you have lost your receipt, cannot find a credit card or bank statement, received your tool as a gift or you first year warranty has expired, you will need to purchase a warranty extension to have your tool replaced. Please, follow the instructions below.

3. Purchasing a LIMITLESS Styling Tool Warranty Extension

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We highly suggest extending your warranty

To purchase a Warranty Extension for your tool, include a check or money order for the appropriate amount, listed below, made out to "Limitless Hair" and mail it along with the damaged styling tool.

3-Year Warranty Purchase
$19.99 + $37.95 S&H (continental CA.) = $57.94 total
$19.99 + $40.00 S&H (Yukon Territory) = $59.99 total

Lifetime Warranty Purchase
$29.99 + $37.95 S&H (continental CA) = $67.94 total
$29.99 + $40 S&H (Yukon Territory) =$69.99 total

Your warranty extension purchase will be logged into our system as your replacement is processed. We will email a receipt of your extension purchase, if requested.

Please note that all warranties are one use only.  Once used it will no longer be valid unless warranty has been extended. 

4. Estimated Timeline

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Once everything is received in full, it will take no longer than 3-5 business days to process your replacement. Please allow time for your return shipment to arrive and your replacement styling tool to be shipped via Canada Post shipping.

If the print or color of your tool is unavailable for replacement, LIMITLESS will attempt to contact you with available print or color options. If no response is received from the customer within 48 hours LIMITLESS retains the right to send any available print or color. We do this in an effort to insure a speedy warranty claim.

Please don't hesitate to email us with any questions!

 

Thank you,

LIMITLESS Team